SUMMER OF MOVIES

Hi there @dragonwolf21211. Thank you so much for reaching out to us today about the troubles you are having with redeeming the movies for our Summer of Movies event. You are in the right place, and we would like to assist you today. Are you able to redeem the movies at all or are they not showing up to redeem them?

What day of the week are you trying to redeem the movies? ...

Last week, checking my Rewards page every day I could get it to appear, like the OP, "Mission: Impossible" never did show up to be redeemed (confirmed by Xfinity Support: "I reviewed the available rewards on your account, but I don't see a free movie reward"). This week's "Sonic the Hedgehog" does not appear either. Of course, on some days the Rewards page itself was not accessible (see https://forums.xfinity.com/conversations/customer-service/yet-another-xfinity-rewards-fail/64b073fad92de332576db9b7?commentId=64b2ab8dd92de332576ded62).

[Edited: "Inflammatory"]

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@dragonwolf21211 

We apologize that you experienced issues with our Summer of Movies Xfinity Reward. We want to check to see if you are now able to see any movies and redeem those rewards. If not, are you still missing them or are they there and you are unable to access them? Any information about specific titles in addition to the Mission Impossible and Sonic movies you included would be greatly appreciated. 

Like others here I have never seen a single movie offered from the Summer of movies rewards despite being Diamond level. There's a new coming soon Fandango BOGO but still no Saving Private Ryan which is the current movie.