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user_5wyssf
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9 Messages

Monday, November 25th, 2024 10:21 PM

Suddenly unable to get specific channels

For the last two days I have not been able to get any PBS stations. I can not get any stations from Boston PBS and Rhode Island PBS. I have rebooted . Same result . It is listed under my plan. 
Suggestions? 

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Updated 

3 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

5 months ago

 

user_5wyssf Thank you for reaching out about the issue with accessing PBS stations. We understand how frustrating this must be, and we’re here to help resolve it. Are you getting an error when tuning to those channels? 

 

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user_5wyssf

9 Messages

I am getting a message saying there is trouble connecting and to try using the automated assistant. That was not helpful. Call support number and person who answered just kept trying selling me something. 

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5 months ago

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XfinityBillie

Official Employee

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3.3K Messages

 

user_5wyssf Thank you for taking the tie to reach out to us here on our Xfinity Forums. It sounds like you also may not be getting specific channels. Can you please provide more information about the specifics of what you are experiencing and how you have tried troubleshooting so far?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_5wyssf

9 Messages

I have tried rebooting the system to try to get the PBS stations from Boston and Rhode Island to work. This did not make any change the problem. I'm having started after power outage I believe.

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5 months ago

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user_5wyssf

9 Messages

This is the message I keep seeing.
Sorry, we're having trouble connecting.

Our system is unable to connect at this time. Thanks for your patience while our teams work to fix the issue as quickly as possible.

  • Get troubleshooting tips by chatting with finity Assistant in the Xfinity app.
  • Use the finity Stream app to watch live TV and On Demand content on your phone or tablet in the meantime.
    Try Again

This O nel 802

:02

XRE-03062

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5 months ago

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XfinityBillie

Official Employee

 • 

3.3K Messages

@user_5wyssf Thank you for providing that error code. Is that on every channel? If not, can you tell me the specific channels you are seeing that error with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_5wyssf

9 Messages

5 months ago

Hello? Can U assist me? Also, just discovered that my call id on TV not displaying. 

0

0

user_5wyssf

9 Messages

5 months ago

Thanks very much . Channels are working!!

Can U assist with caller id not displaying on TV screen?

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user_5wyssf

9 Messages

Thank you  for help with caller ID and channel issues. So appreciate it!!

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5 months ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

 

user_5wyssf I'm happy to hear that the channels are working for you again! Is the caller ID concern also resolved, or did you still need assistance with that?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_4l116e

5 Messages

4 months ago

I am actually having the same issue with the PBS stations for RI and Boston.  Those HD channels are 801, 802 and 819.  It is intermittent and my error codes are as follows:

For channels 801 and 819, the error code is XRE-03059

For channel 802, the error code is XRE-03062

This has been going on since mid-October.

Any suggestions?  Is Xfinity having issues broadcasting these channels?  Again, it is intermittent and only these PBS stations.

8

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XfinityThomasB

Official Employee

 • 

1.9K Messages

user_4l116e It sounds like you might need to do a System Refresh. It is really easy to do, just press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.) Highlight the System Refresh tile, and press OK.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_4l116e

5 Messages

Thanks, trying that now

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4 months ago

0

user_4l116e

5 Messages

like I said, it is intermittent but still very frustrating, especially when you are in the middle of a program.  I also have 2 DTA adapter boxes for basic limited channels which I also seem to have the same issue, but the error code is different.

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4 months ago

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user_4l116e

5 Messages

not sure if the refresh will help those.  I typically try to just change the channel to the non-hd one:  channel 2, 11, and 16, and those sometimes will work on my DTA boxes

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4 months ago

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user_4l116e

5 Messages

well, that didn't work.  I guess I will just have to live with it, at this point.  Been doing that for the past 3 months and struggled for the last 2 weeks to obtain a replacement DTA box, since they appear to be going EOL and no longer supported.  But like I mentioned, I have limited basic and satisfied with just that, so I really didn't want to pay $12/box for each additional X1 HD box when I really don't need them for my other 2 TVs.

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4 months ago

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