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user_ynkafh
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2 Messages

Tuesday, January 28th, 2025

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Such a bad handling of customer

i have called comcast in nov 2024 and december 2024 ( as my current promotion is ending in Jan 2025) and I was assured the new promotion is applied to my account and i should not see a change in bill amount strting Jan 2025, I just got a bill that shows otherwise and i called back and the person was not only shouting at me , she was saying she is raising her voice as i couldnt hear...there is no understanding of my case and that i would cancel the service. i would never come back to comcast, Once i find a deal outside, this is the worst way to handle the customers after 4 calls to make sure i didnt want to cancel and move to a different service. 

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5 months ago

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XfinityThomasA

Official Employee

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2.6K Messages

6 months ago

Thank you for your feedback and for joining the Xfinity Forums community,

user_ynkafh. This is not the experience we want for anyone and we would appreciate the chance to help. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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user_ynkafh

2 Messages

are you suggesting i need to contact the customer service again? ( I have been out of country for last couple of weeks so couldnt update) , Wanted to check back here , i am not sure contacting customer service would do anything. 

5 months ago

0

XfinityAirelle

Official Employee

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2.8K Messages

 

user_ynkafh Hi again! We are asking you to send us a message directly, so we can look into your account concerns. You would not have to call as we work on a messaging platform where you can respond at times that work best for you! 

 

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5 months ago

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