SUBPAR CUSTOMER SERVICE FROM A LONGTIME (DECADES) COMCAST XFINITY FAMILY AND RETIREE FROM COMCAST!

The same communication will be mailed as well to Corporate since I have been told numerous time that the issue has gone as high as it will ever:

Sadly I must contact Xfinity in writing because I am no convinced that customer service will ever fully be understanding.  My issues began on 1/29/2025 while switching my cell phone service to Xfinity upon recommendation.  It was and still is a fiasco.  My security system was shut down during that time; the system that I have had for quite some time through Xfinity.  I had NO idea this was done until I called to request services for home security camera that was not operational. Then I was told that my system was switched to a lesser service that wasn’t even activated. Not only had my whole system been shut off but I was told that my cell service was the reason.  I found this odd.  The gentleman that I was finally connected to (Shinar I believe) was very thorough in getting this going in the right direction.  He was the third or fourth contact for that hour long telephone call.  Again, I had to call back and receive another worker that was phenomenal in rectifying the situation.  That worker was named Elise with an operator number of N3M.  It was with her that it was discovered that even though Shinar had placed the appointment it was cancelled later without anyone informing ME.  Therefore, yet another day was taken off and waiting for the elusive repair technician (the second time).  The worker assured me of reimbursement for the two cameras because I took off from work for two days.  I was assured of a refund of $240 (2 cameras) along with other reimbursement for the service call. In the meantime, our cell phones were malfunctioning so bad and needing a certain “code” to reenter once we powered back on until I went in the store.

It took more than one call for a combined total of over 4 hours to get a technician that knew what to do.  His name was Mike I believe.  He was the one who historically corrected all issues upon his visit.  The first one sent for that particular call said he didn’t know how to correct it and that Mike was the only one that could. Upon return to my residence and still not fully connected to the “new” application to view camera access I am still on hold on the telephone an hour into this “new” call.

The new call stated as well that everything was done in order regardless of the mistruths expressed in previous calls.  I am being very vocal concerning this corporation that has began to lose respect for their service and workers! I would've never thought that Comcast would sink this low in customer service.