stupid policies for upgrades

What a joke.  TODAY I am told there is STILL a PENDING order from Oct. 6 that is preventing me from actually completing my request.  Now I have to wait 24 hours and call the HOTLINE beause the HOTLINE will fix it.  Well, the HOTLINE was the people who INSIST that there is a PENDING order.  Now i have literally wasted hours and hours and hours dealing witih comcast [Edited: “Profanity”] 

Comcast continues to disappoint.  They REFUSED to sell me two phones and then a GLITCH in their system but a freeze on me buying a second phone with a $700 trade in until AFTER that deal expired on Oct. 8. NOW they want to screw me but only giving me a $450 trade in AND they want me to be happy about it. [Edited: “Profanity”] 

@user_v5eq5c, I am sorry to hear that you were not able to get the phones and the trade in offer. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.