1 Message
Student
I was told I could get my student discount by providing the information in store but then a store associate told me it was only for new accounts. I want my student discount, why would I have to have be a new customer when I’m an existing customer who wasn’t informed there was even a discount.
XfinityArmand
Official Employee
•
1.8K Messages
17 days ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_7sa00e. We are so glad to hear from you and are happy to assist in any way that we can. No worries! You have reached out to the best team to help get things ironed out for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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