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user_f60xgr
1st Topic

3 Messages

Tuesday, January 2nd, 2024 3:16 AM

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Student deal visa gift card

I purchased the student deal with Xfinity internet. I started using their service in August of 2023. When should I expect to look in the mail for the visa gift card considering it has been 4 months?

Question

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Updated 

1 year ago

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Accepted Solution

XfinityAngie

Official Employee

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1.8K Messages

1 year ago

 

user_f60xgr, Thank you for reaching out to Xfinity Support concerning your Visa Gift card. Here is how that works. The gift card will be sent out to you 16 to 18 weeks (120 days) after your completed installation or activation date. You should receive your card within 7-10 days after that. Keep in mind, to be eligible for the card, you must keep your account in good standing, (don't have a past due amount). Also, here is a link you can use to track your card. https://xfinityincentivetracker.com/
Let us know if you need any help at all. We are here for you. 

 

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user_f60xgr

3 Messages

@XfinityAngie​ when I look my information it says no incentives found. I specifically signed up for the student deal for our college house Wi-Fi. I’m not sure what is going on. Can you please help me find this information. I also got approved for the discount just to clarify.

1 year ago

0

XfinityJanelle

Official Employee

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1.5K Messages

Yes, we will be happy to assist you and look further into this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

0

EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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