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Raptor7657
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4 Messages

Monday, October 25th, 2021 3:56 AM

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stuck on *this should only take a moment" plan change

I am having a probblem changing my plan on xfinity website under my accout. It gets stuck on *this should only take a moment" plan change.

it gets stuck on thus page on pc and smart phone.

Question

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Updated 

3 years ago

10.2K

64

user_f5ca9b

Visitor

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1 Message

3 years ago

Exact the same error  "this should only take a moment". I'm doing my first post so I can see the private chat link (according to a previous post).

1

0

CCChe

Official Employee

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6.9K Messages

Hello @user_f5ca9b! Thank you for posting to let us know. I'm sorry for the inconvenience this may be causing and would love to help get the plan applied for you. I've received your message and will be reaching out shortly. 

I no longer work for Comcast.

3 years ago

0

user_499ab9

Visitor

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2 Messages

3 years ago

stuck on *this should only take a moment" plan change

I am having a probblem changing my plan on xfinity website under my accout. It gets stuck on *this should only take a moment" plan change.

(edited)

2

0

CCJoseph

Problem Solver

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729 Messages

I am so sorry about the frustrations with your order process! @

If you can, can you please send me a DM with your name and your address and I can take look at what might be going on! You can send me a DM by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

CCJoseph

Problem Solver

 • 

729 Messages

We are happy to take a look if you would like! You can send us a DM by following these directions, @

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

Just1n

Visitor

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2 Messages

3 years ago

I also have the same issue, stuck on review my order

3

0

XfinityThomasA

Official Employee

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2.6K Messages

@Just1n- Oh no! Thank you using the self service options, I'm sorry to learn you're experiencing issues. Had you also tried accessing it using another device? If you had not already can you please try these steps and let us know if it helps? Clear cache and cookies, restart your device, try using another browser. Please let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Just1n

Visitor

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2 Messages

yup tried it on my laptop, my phone and on my personal and work pc, for the last couple of days.

3 years ago

0

XfinityThomasA

Official Employee

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2.6K Messages

Thank you for letting us know and for taking these troubleshooting steps. We can also help make the plan changes and double check if they had been applied when you were trying online. Could you please send our team a message with your full name and full address? We can definitely take a closer look and work together to be sure you're all set.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

gh0s7

Visitor

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1 Message

3 years ago

Same issue - tried on my phone and multiple computers.  This step is broken.

1

0

XfinityThomasC

Official Employee

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2.7K Messages

Hi @gh0s7! I can check to see if your order has gone through. Go ahead and send me a DM using these instructions. 

 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f2c822

Visitor

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1 Message

3 years ago

Same issue. Sad this company has a monopoly in my city. This has been a big factor in my consideration of moving. Xfinity is just too expensive and the website is garbage.

(edited)

1

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, @user_f2c822, thanks for reaching out through Xfinity Forums! We would be happy to help with making changes to your account. We definitely want you to be happy with your Xfinity services and keep you in the family! We are here to help you find a new promotion that best meets your needs! 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9b6422

Visitor

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2 Messages

3 years ago

Same issue here...been stuck loading for over 30. 

3

0

CCJoshua1

Problem Solver

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567 Messages

Hello, @user_9b6422. Thanks for taking the time to let us know about this issue you're having. Managing your account online should be a convenient way to stay up to date, not something that's difficult. We're here to help get this resolved. Have you tried making this change after clearing the cache and cookies of the web browser, or trying a different one altogether?

I no longer work for Comcast.

3 years ago

0

user_9b6422

Visitor

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2 Messages

Yes, I have. I'm having the same issue on both Chrome and Edge. 

3 years ago

0

CCJoshua1

Problem Solver

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567 Messages

Thanks for the confirmation! I see you've already sent us a private message. We can assist you with making this change there if you'd like.

I no longer work for Comcast.

3 years ago

0

Nemuizy

Visitor

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1 Message

3 years ago

I'm also receiving the same error message "This should only take a moment..."

I've tried on two PC browsers and smart phone but in all cases, stuck on the "This should only take a moment..." screen.

0

0

user_4dd34e

Visitor

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1 Message

3 years ago

I've tried upgrading my plan on both my phone and my computer, and on both devices I just land and get stuck at: "This should only take a moment."

What am I supposed to do? How am I supposed to upgrade my service. Please advise.

1

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XfinityThomasC

Official Employee

 • 

2.7K Messages

Hello @user_4dd34e! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d6a595

Visitor

 • 

1 Message

3 years ago

Just tried to change plan to a 12-month contract and getting the same "This should only take a moment" error. Obviously, they have no intention of fixing this bug - it doesn't work for me on any of my 3 systems, incognito mode or not. That's what you get when there's little competition in the area: they up the price to $50/month with contract, limit speed and introduce data caps and then through a "software bug" prevent customers from getting a lower price through signing up for a contact.

1

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CCTyler1

Problem Solver

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409 Messages

Oh, no! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand that you've been having a hard time changing your plan through our website, and I can imagine how inconvenient that must be, especially if you have a bunch of stuff going. Rest assured; you're with the pros, and our Digital Care Team of corporate specialists are here, every step of the way!

 

Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I no longer work for Comcast.

3 years ago

0

user_219ebb

Visitor

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1 Message

3 years ago

Exact same issue here. I am overpaying for a low speed and want to change my plan, but the screen just sits there. Don't you want to sell me Internet? Do I have to go to Elon Musk?

1

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CCJay

Official Employee

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618 Messages

Let's find you in the plan that fits your needs and provides the best value. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://comca.st/3JLjcw2
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

ComLuke

New Poster

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4 Messages

3 years ago

I am requesting assistance for this issue also.

0

0

user_5d2683

Visitor

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2 Messages

3 years ago

Same issue.

Please Help!

1

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hi user_5d2683, thanks for reaching out to us here with this concern. We are more than happy to assist you with your service issues. Please make a new thread and someone will reach out to you there. 

I no longer work for Comcast.

3 years ago

0

user_486862

Visitor

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2 Messages

3 years ago

I am also unable to upgrade my service.

0

0

user_486862

Visitor

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2 Messages

3 years ago

I also cannot upgrade my service....

1

0

XfinityThomasD

Official Employee

 • 

1.3K Messages

I'm terribly sorry to hear that you are experiencing these issues as well and would be happy to help however I can. I see that you've already sent us a DM, so we are free to continue to help there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_ae1dda

Visitor

 • 

1 Message

3 years ago

Same problem here. Amazing that xfinity can't fix this glitch after almost half a year and four pages of people having the same problem.

1

0

CCGina

Official Employee

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800 Messages

@user_ae1dda, I'm sorry to hear that you are also having this issue. This message occurring during a change of service(s) usually has to do with the order itself, so we would be glad to take a look at the account and make sure that your change of service is processed correctly. Please send over a direct message, using the following instructions so that we can assist:

 

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:

 

 

or https://comca.st/3JaSvQe

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/35IiocI for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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