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Raptor7657
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4 Messages

Monday, October 25th, 2021

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stuck on *this should only take a moment" plan change

I am having a probblem changing my plan on xfinity website under my accout. It gets stuck on *this should only take a moment" plan change.

it gets stuck on thus page on pc and smart phone.

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Updated 

3 years ago

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user_cc47c4

Visitor

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1 Message

4 years ago

I am having the same exact issue...gosh, I guess Xfinity is letting go their employees for Thanksgiving early this year...

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user_8018aa

Visitor

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1 Message

4 years ago

I'm having this issue trying to change my plan. Could someone please help?

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user_af64c4

Visitor

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1 Message

4 years ago

I am also having this problem. Have been trying to change my plan for days now - and I always get stuck on this  this will only take a few minutes page for an eternity.  I assume this will just hang here until the end of time.  And I really don't then want to spend more time having to call or chat with someone.  Does anyone know are the only outcomes here here to invest more time or cancel service?   

1

CCTambrey

Gold Problem Solver

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3.4K Messages

Hello @user_af64c4! Thanks for reaching out to us for support with adjusting your service plan. We would be more than happy to help you out with this process. Please send us a Direct Message with your first and last name as well as your service address so we can assist.
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

0

user_5c862a

Visitor

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1 Message

4 years ago

I'm having this issue trying to change my plan. Could someone please help?

1

CCJoshua1

Problem Solver

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567 Messages

Hello, @user_5c862a. We'd love to further investigate this issue with you. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

I no longer work for Comcast.

4 years ago

0

user_a9a525

Visitor

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1 Message

4 years ago

I am having the same problem. Stuck on "this should only take a moment". I am only posting to get the Private Chat Message option. Xfinity, please get your act together.

1

XfinityAmira

Official Employee

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4.3K Messages

Hello user_a9a525, thanks for reaching out to us on our Forums page and letting us know you're also experiencing troubles with trying to change your plan online. We are aware of this issue but can certainly assist you with any and all account changes needed. I see you have already sent us a private message and we will continue working with you there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_7668ee

Visitor

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1 Message

4 years ago

Honestly this is crazy. Been on the same page for over 45 minutes now and came to this forum wondering if other people had the same issue. I was looking to upgrade my plan but am so irritated now, I probably won't. 

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CCAbbie

Problem Solver

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1.4K Messages

@user_7668ee I am sorry to hear you are also experiencing a problem. You reached the right team, and I can assist.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I no longer work for Comcast.

4 years ago

0

user_97e319

Visitor

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1 Message

I got the same problem a month ago trying to downgrade my plan and found out it's an on going issue.  I am paying double every month right now just because I can't downgrade.  This is getting annoying.

Stuck on "This should only take a moment" at the https://approval.cws.xfinity.com/ page.

4 years ago

0

user_fcc611

Visitor

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2 Messages

4 years ago

Any time I need to make a change with Comcast, there's always a problem.  It feels like dealing with an insurance company every time.  To top it off, my current plan apparently no longer exists and my internet has been unreliable the past few months as it is.  It was never the speed advertised so I'm glad there's a higher speed option available cheaper than my current plan.

Also, I work third shift and have been getting Comcast calls at random times each day (ie while I'm sleeping).  Fix the website and I don't need to talk to an agent.  I hate phones in general, hate doing anything during the 9-5 hours even more.

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eaglesky1990

New Poster

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3 Messages

4 years ago

I was able to get around this issue by using Edge instead of Chrome, and deleted history + cookies. Not sure which one helped though.

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user_fcc611

Visitor

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2 Messages

@eaglesky1990
Sadly, that solution didn't work for me.  The annoying redirects before that step were blocked, without announcing it every time, so that was a nice improvement.  I don't understand why Comcast's main page seems to have a redirect loop back to itself.  The only reason I know of for that to be intentional is ad revenue scamming by locking users on the page, even when they hit the back button.  I can't think of any non-scummy reason to do it - unless it's just bad code that hasn't been fixed.
 

4 years ago

0

user_5d74d6

Visitor

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1 Message

4 years ago

I’m also having the same problem.  Please help.

1

0

CCDevin

Problem Solver

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735 Messages

@user_5d74d6

Hello! Thanks for reaching out to let us know you are running into this error. I know its super convenient to be able to make changes online and we apologize you are running into this snag. We can help make this easy by assisting you with those changes on our end. Can you send us a direct message to get started, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast. 

4 years ago

0

user_e767c2

Visitor

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2 Messages

4 years ago

Having the same problem... has anyone been able to successfully to get their order approve?

(edited)

3

CCDaryl

Problem Solver

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828 Messages

@user_e767c2

 

Thank you for sharing your experience with us in our Forums. I can help you get your order taken care of. Could you please send me a direct message with your full name and address? You can do this by making sure you are first signed into our community forums, then you would click on the chat icon (located in the upper right next the notification bell) then you would next select the pen/pad icon, and lastly Xfinity Support. 

I no longer work for Comcast.

4 years ago

0

user_e767c2

Visitor

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2 Messages

trying to but it says

XfinityDaryl 

doesn't exist when i try to send a msg,

4 years ago

0

CCDevin

Problem Solver

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735 Messages

@user_e767c2

Hello! We are here to help and look forward to working with you. Can you try the options below to send us a direct message, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast. 

4 years ago

0

user_c7e9c0

Visitor

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1 Message

4 years ago

Having the same issue too. Rather be able to simply change my plan online rather than have to go through the headache of chat and calls because of this error...

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user_743bdd

Visitor

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1 Message

4 years ago

same issue, how can this not be fixed yet?

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CCOtto

Problem Solver

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497 Messages

Hey, @user_743bdd. Have you tried to use a different browser on our website? 

I no longer work for Comcast.

4 years ago

0

ewils6001

Visitor

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1 Message

4 years ago

I too am trying to give xfinity more money, and am stuck on this screen. I have tried multiple computers, browsers, and networks. Nothing works. Incredible what a poor experience this is from a telecom company.

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kevinbamya

New Poster

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4 Messages

4 years ago

I al *also* having this problem.  Tried multiple times.  Stuck on this screen.  Pretty ridiculous - and the irony here is that I was trying to change my plan to convince my wife NOT to cut the cable cord and quit Xfinity altogether.

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Noshaba

Visitor

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2 Messages

4 years ago

Into 2022 and this (stuck on approval URL saying "This should only take a moment") is still a problem. 
Am unable to change my internet plan despite trying different browsers, clearing caches and cookies etc. 

Please resolve this defect!

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Noshaba

Visitor

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2 Messages

Update: Since this post was not responded to, I had to call in, wait for a call back, stay on hold nearly 90 minutes and spend another 10 having the change made. 
Clearly a loss of time for both Xfinity and myself... For everyone's sake, please fix this defect!

4 years ago

ccRuben

Retired Employee

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729 Messages

Hello, I am happy to help you. Please send me a private message. Thank you! 

4 years ago

0

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