Visitor
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2 Messages
Stuck on East Set Up- Close Menu Language
My mom is a senior with dementia. Her TV has been working fine. Suddenly she shows me that her TV is stuck on the Easy Setup- Choose your Menu Language. It give the options English, French Espanol. The TV powers on and off, but I can't scroll and choose English.
XfinityDemitrius
Official Employee
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2.3K Messages
2 hours ago
Hey @user_cimj2l, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video X1 TV Box. With the Easy Setup on screen, that indicates the set-top box is attempting to go through an activation process. Have you attempted to unplug the device for 20-30 seconds, allow the device to boot, and see if the remote/TV box is able to respond to commands for activation? The remote may also need to be pointed directly at the set-top box, so if the box is hidden behind something, it may need to be moved.
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