Visitor
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2 Messages
Stuck in a backend loop
I’m a new user who has no internet and no access to my account the fact that you guys have this backend issue and no one is really working on fixing it is ridiculous. I see how many people have the same problem and why do I have to explain myself 100 times to get anything done?. Just fix it or gin programmers that can. Also why is my internet not working?
EG
Expert
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120K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.4K Messages
5 hours ago
We can understand why you’re frustrated, especially as a new customer dealing with both an account access issue and no working internet at the same time. Having to repeat the same information while you’re still without service only adds to it.
Let’s start with the connection itself. Please unplug the gateway from power for about 60 seconds, plug it back in, and give it several minutes to fully reconnect. Once it comes back up, let us know what color the light on the gateway is and whether it is solid or blinking.
Since you’re also unable to access your account, there may be an account or activation issue contributing to what you’re seeing. Once we know what the gateway is doing, we can help narrow down whether this is a signal issue, an activation problem, or something on the account side that needs to be corrected.
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