Stuck data usage meter

The Internet data usage meter for my account has been stuck on the same usage total for over a week. I called Xfinity to report the problem but all they could do is verbally tell me my usage total. I would like to know how I can resolve this issue please.

Responses

XfinityAirelle

Official Employee

•

2.5K Messages

5 months ago

user_y5346c

Hi there! We would be happy to look into this for you! We have already received your direct message and look forward to assisting you there!

0

pbnash

Visitor

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1 Message

1 month ago

I have tried multiple times, and in multiple ways, to connect with customer support in order to resolve the fact that I cannot tell how much data I have used this month, because the meter will not update. It has been stuck on the same number for days, when my usual usage is multiple GB per day.

Judging from multiple forum posts, this is a recurring issue yet I still can’t find a previous post with instructions on how to fix this.

1

0

XfinitySheila

Official Employee

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1.1K Messages

pbnash Hi there! I would love to assist.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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