Visitor
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5 Messages
Stuck at "ACP Application in Progress" since July 6th
I applied for the ACP through the national site, was approved by them, then filled out the Xfinity in early July that said I should hear more within 48 hours. On July 6th, I got two "order confirmation" emails that say my ACP application is in progress, but haven't heard anything since then. As of right now, the "My Plan" page also still just says "ACP Application in Progress." Is there something else I'm supposed to be doing?
Thanks!
Accepted Solution
XfinityDemitrius
Official Employee
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1.9K Messages
3 years ago
Hi @MiaowMinx,
Thank you very much for the information. We would be more than happy to look into the account and Affordable Connectivity Program (ACP) application status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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