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user_ny2gfg
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4 Messages

Tuesday, May 19th, 2026 5:16 PM

Streamsaver Disney+ Hulu no adds not working

I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disney+ nothing changed. On top of that it’s still asking me to activate my Disney+ and Netflix even though I’ve already activated them.

Anyone else having the same problem? I’m at a loss

should I call customer support?

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2 hours ago

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XfinityJoe

Official Employee

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1.3K Messages

10 days ago

HI there. @user_ny2gfg Seeing ads when you have paid for the ad-free option, and being prompted to activate your Disney+, Hulu Bundle, must be very frustrating! For anyone else experiencing activation issues with Disney+ and Hulu, our teams are aware of a known issue regarding activation of the Disney+, Hulu Bundle at this time. Our teams are currently engaged in working towards a resolution.

Aside from the known  Disney+ and Hulu issue, we would be happy to take a closer look and see why you are seeing the ads, though. If you are only seeing ads inside  Disney+ and Hulu, it is possible that this could be related to the known activation issue. 

Are you also seeing ads on HBO Max or Peacock? 

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user_ny2gfg

4 Messages

I haven’t any ads had any so far

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10 days ago

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XfinityJeniece

Official Employee

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4K Messages

@user_ny2gfg Thanks for confirming! I would be happy to look into the ad issue on our end. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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10 days ago

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user_ny2gfg

4 Messages

Yes I just sent a direct message

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10 days ago

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XfinityJeffB

Official Employee

 • 

375 Messages

2 hours ago

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

 

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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