Visitor
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3 Messages
Streaming box is stuck on link account after move.
Like a lot of people on here i moved and now my streaming box wont work just infinitely goes through link account and does kot let me watch anything. I have tried all normal approaches turning it off and on again, Power cycling, factory reset, everything same thing evertime
XfinityDemitrius
Official Employee
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2.8K Messages
4 hours ago
Hi @user_y5pttl. Thank you for visiting our official Xfinity Forums Community support page. I would love to help troubleshoot the streaming box. Is this one of our Xfinity Stream Box devices or one of our Xfinity X1 set-top boxes for our Xfinity Video service? When reviewing your services online using the Xfinity App, do you see the streaming device listed under your current services? This will help us determine if the equipment is on the account or old account. Hope to hear from you soon.
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