Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i could find. TV is up to date, also received this message on another tv. When i log into Xfinity stream it says no devices are streaming. I need this fixed!!!

Responses

Oldest First

Selected Oldest First

XfinityJeff

Official Employee

•

1K Messages

2 hours ago

Good morning @user_151glh, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app, as someone that uses the stream app exclusively, I can understand the frustration when it stops working, but you have come to the right place for assistance. Does the error come up on the app when you open it, or when you select something to watch?

0

U

user_151glh

Visitor

•

5 Messages

2 hours ago

The error comes up when I log into xfinity stream, I don't get the option to pick a channel to watch. I just see the annoying three dots. On both tvs.

4

0

XfinityThomasC

Official Employee

•

3.4K Messages

@user_151glh were there any recent changes that could have triggered this issue with the Stream app? What is the manufacturer of the TVs that are using Fire TV? Are you using an Xfinity TV subscription or another product like NOW TV?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

1 hour ago

0

U

user_151glh

Visitor

•

5 Messages

Both tvs are Toshiba. No recent changes i can think of. I pay for xfinity subscription.

Like

Reply

58 minutes ago

0

XfinityThomasC

Official Employee

•

3.4K Messages

@user_151glh Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

47 minutes ago

0

U

user_151glh

Visitor

•

5 Messages

I don't see direct messaging option

Like

Reply

34 minutes ago

0

U

user_151glh

Visitor

•

5 Messages

33 minutes ago

I am signed in and don't see direct message option

0

Customer Service

user_151glh

Streaming app not working

XfinityJeff

user_151glh

XfinityThomasC

user_151glh

XfinityThomasC

user_151glh

user_151glh

New to the Community?