Visitor
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1 Message
Straight forward lies
I’ve got multiple complaints. 1. The chick I talked to & who signed me up then charged me $100+. She straight lied about fees, put an extra line on to my account & didn’t tell me what the $100+ was for. When I told her I’d get Apple insurance she then bullied me by saying how expensive Apple would be & how great the low price was with whoever Xfinity is contracted with for insurance & her own ‘experience’ was with the company. I ended up canceling that service just as I may with this mobile line. I tell you there is a big difference in being with a company that doesn’t play the games Xfinity has played with me. Not worth switching. And what was the $100+ charge for? Then told me my phone would be arriving Monday. It showed up on Thursday. She acted like if it show up on Monday she would be all over it & that I would have a phone in my hands Monday. Over did it. Then I called in with my own questions last Sunday. I told the guy first that there was a 2nd line on my phone service. I noticed that when I was looking over the account on the Xfinity app. Then he tells me how I qualify to get a watch. Now I have been looking at the iWatch for a long time. I’ve been wanting one because it would monitor health conditions. I’m very ill & this would be a blessing. I got all excited just to have the guy tell me ‘I’m so sorry. I’m sorry to have to tell you that this special expired today & I can’t offer it to you’. Now if it expired that day that means it’s available for that entire day. But that wasn’t the truth either. Once I was done talking to people I immediately went on my phone & found out the deal in fact did not end till the next day March 23. Why did make such a huge lie? I guess I’ll call in & talk to someone but something tells me it will take forever just as my phone call to set up the new phone was. I had called in to get the phone hooked up & I was on the phone for a little less that 2.5 hours. INSANITY. 2.5 hours to complete that simple task? So anyway who knows what will happen when I call in but I’d like to speak with someone above customer service. The higher the better as far as who that person is. I’m very angry about this situation & wish I had not left my previous carrier but my anger doesn’t appear in all that I have said or forgot to say. Just someone get back to me. Thank you
XfinityAirelle
Official Employee
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3.1K Messages
7 hours ago
Hi there, thank you for taking the time to lay all of this out. We can hear how frustrating this has been, and honestly, we don’t blame you for feeling this way. This is not the experience we want for you.
There are a few different things going on here, and we want to help get clarity on each of them.
For the $100+ charge, that’s typically related to things like taxes, activation fees, or upfront costs depending on the device and services added. That said, you should have been clearly told what that charge was for before anything was processed. We’ll want to review that with you to make sure everything was explained correctly and billed as expected.
Regarding the extra line, that’s definitely something we take seriously. Lines should never be added without your approval, so we’ll need to look into how that was set up and make sure your account reflects exactly what you agreed to.
For the promotion you were told about, we understand why that felt misleading. Offers do have specific eligibility and timing requirements, but we want to review what you were told compared to what was actually available at that time so we can give you a clear and accurate answer.
As for the time it took to get your phone activated, we agree, 2.5 hours is not a good experience. That’s something we never want to put you through.
We’d like to take a deeper look at your account and go through all of this with you step by step so nothing is left unresolved.
Please send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.
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