Visitor
•
3 Messages
Storm-damaged Comcast/Xfinity line – Philadelphia, PA
I’m trying to report what appears to be a Comcast/Xfinity communications line that is down and supporting the weight of a storm-damaged tree in my backyard following this weekend’s microburst.
PECO has already inspected the scene and confirmed the line is not an electric utility line. Verizon has also confirmed it is not their infrastructure. Both directed me to Comcast/Xfinity.
I have been unable to find an emergency phone number or a way to report this to a live representative.
The line is attached to a tree that remains unstable after the storm. While there is currently no electrical hazard, it presents a public safety concern and needs to be inspected and removed as soon as possible.
If anyone from Comcast/Xfinity can assist or direct me to the appropriate emergency response team, I would greatly appreciate it.
[EDITED: Personal Information]
XfinityThomasC
Official Employee
•
3.5K Messages
3 hours ago
@user_yzphur we will get a ticket opened so your local tech team can address this downed line. Please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0