user_1lr6no Thank you so much for using our Forums and for contacting us about the damage that was caused to the lines. Our team is here to work with you and we appreciate you bringing this to our attention so we can secure the lines. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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109.4K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2K Messages
3 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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