New Poster
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4 Messages
Storm damage repair
Does comcast charge to repair lines from outside pole to house? We had a tree fall and knocked down the electrical and Comcast cables lines.
New Poster
•
4 Messages
Does comcast charge to repair lines from outside pole to house? We had a tree fall and knocked down the electrical and Comcast cables lines.
XfinityJanelle
Official Employee
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2.5K Messages
4 years ago
@Bdtidwell Thank you for reaching out on the Xfinity Community Forums. We are happy to get a ticket open to have the line repaired for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Bdtidwell
New Poster
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4 Messages
4 years ago
Thank you for your response. I have signed in to my account but don’t see a direct message icon. We have scheduled for someone to come today to make the repairs. We are just wondering if there will be a charge for the repairs.
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