Visitor
•
1 Message
Stopping my service
Hello,
I would like to cancel my Xfinity service and close my account.
I would prefer to handle the entire cancellation process through written communication rather than a telephone call.
Please let me know what information you need to process my cancellation. I would also appreciate written confirmation of the cancellation date, any final balance, and instructions for returning equipment, if necessary.
Thank you,
[Edited: Personal Information]
XfinityJorge
Official Employee
•
3.4K Messages
4 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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