Visitor
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2 Messages
Stop trying to steal from me please I'm disabled
I do not have xfinity mobile and haven't had it since may but I keep getting billed. I have called 4 times and told each time the issue is resolved I get an email saying I been credited and won't have to call again but it's just lies you keep trying to debit my disability card I don't know what to do at this point about to call the authorities please stop trying to steal from me I'm pleading with you guys I'm to poor to be haven money taken I don't owe
XfinityArmand
Official Employee
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2.2K Messages
8 days ago
Hello @user_l6mdyw, and thank you for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can with your account billing. No worries! You have reached out to the best team to help. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_l6mdyw
Visitor
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2 Messages
19 hours ago
I have reached out 6 times now lol each time I'm told the exact same thing not to worry that it has been taken care of and I have been credited but it's simply just lies I have emails proving I been credited over and over yet I'm still billed and I can not remove card on file it's theft
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