Visitor
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1 Message
Stop service
Need to stop service ASAP! I don’t have access to a phone and moved so I need to stop service ASAP! Account number ends in [Edited: "Personal Information"] and my name is [Edited: "Personal Information"].
Visitor
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1 Message
Need to stop service ASAP! I don’t have access to a phone and moved so I need to stop service ASAP! Account number ends in [Edited: "Personal Information"] and my name is [Edited: "Personal Information"].
XfinityJeniece
Official Employee
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3.7K Messages
4 hours ago
Hey there, @user_sfr95, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with making changes to your services, and we are sad to hear you want to disconnect. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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