Visitor
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4 Messages
Stop Billing Me
Xfinity was not honest with me after communicating with them multiple times. They were supposed to stop my Internet services on August 27th, and they didn’t. They were supposed to stop billing me for September, and they didn’t. I shouldn’t be billed at all. Please fix this.
XfinityJanelle
Official Employee
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1.8K Messages
2 days ago
Hey @user_rzq02x , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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