1 Message
Stolen WiFi router
Ok, so last night I came home and my house has been robbed and they stole my WiFi box so I don’t know what to do
1 Message
Ok, so last night I came home and my house has been robbed and they stole my WiFi box so I don’t know what to do
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@user_d49d1c Thank you for reaching out on the Xfinity Community Forums. Oh my gosh, that is so horrible to have happened. Most important thing is you were not harmed. Let's take a look at the account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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