1 Message
Stolen package
I am moving into an apartment on Saturday, march 10. I had my equipment delivered yesterday and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen as I asked all my neighbors. Would I be able to get replacement equipment at no charge?
XfinityJeniece
Official Employee
•
2.9K Messages
2 days ago
Hey there, user_e98uj6, thanks for reaching out through Xfinity Forums regarding your equipment. Congrats on your move! We would be happy to help you with ensuring you have the equipment you need to get your services up and running as soon as you move in. Please send us a Direct Message with your full name and your full address, so we can help!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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