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Tuesday, May 28th, 2024 9:30 PM

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Stolen Package

I received an email saying my package was delivered but it wasn’t on my porch or mailbox where it was supposed to be left.I believe it was stolen. I am hoping not to be charged and will get a new one sent to my house. 

Official Employee

 • 

2.1K Messages

1 year ago

 

user_p3fn7k Hey there! Thanks for using our Forums and for letting us know what is going on with your pacakge. Please send us a DM so we can work on this as soon as possible. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

 

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