Visitor
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1 Message
Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to the line. I asked how long would it take for the Bucket truck to arrive and was advised that it would be approximately 30mins. 2 days later and still nothing. Every time I call "customer service" I get advised that there is no ETA. I work from home and have not been able to work since this issue occurred.
EG
Expert
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122.9K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJulie
Official Employee
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18 Messages
5 hours ago
@EG thanks for your help in moving this post for great visibility! Much appreciated!
@user_i1gpjs thank you for reaching out, I can certainly address your concern. I understand you are awaiting a bucket truck to fix your internet connection. Since you have already sent the private message, I can address it with you there.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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