Visitor
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2 Messages
Still Unable To Make/Receive Phone Calls -- Help!
This problem was reported to service last friday 05/01& again on saturday, 05/02/2026. I was told a tech would be sent to the house to investigate further. I have been home day & night but no one has showed up. I paid the monthly balance due on time and immediately phone & text service (incoming & outgoing for both) was discontinued. This is creating a lot of problems for me.
Would someone please restore my phone/text service since the system reflects a zero balance due at this time.
Respond by email at [Edited: "Personal Information"] ---
Thank you!
[Edited: All Caps]
XfinityJustinC
Official Employee
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2.3K Messages
29 minutes ago
Hello, @user_qo25kx thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and completely understand wanting to get your phone service working again and would like to help get this resolved. I do want to ensure I'm up to speed to assist better, and wanted to confirm if this was for Xfinity Voice home phone service or Xfinity Mobile?
I ask, because if it's not for the Xfinity Voice home phone service, a technician wouldn't be scheduled to assist with Xfinity Mobile concerns. Troubleshooting for Xfinity Mobile would be done with agent like myself, and if unable to get resolved would typically open a ticket for our Xfinity Mobile advanced repair support team to help.
I see you have also mentioned payments being made, but sounds like you're still seeing a balance on your account when logged in, is that correct?
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