Still Unable to Claim My Free Peacock Benefit After More Than a Month

I’m a Platinum Xfinity member, and I’ve been trying to claim the free Peacock Premium benefit that is advertised as part of the Platinum membership.

I contacted Xfinity Customer Support over a month ago because I was unable to claim the benefit. I was told that there was an issue on Xfinity’s end and that I should check back later.

It has now been more than a month, and I’m still unable to claim the Peacock benefit.

Honestly, this has been extremely frustrating. The benefit is advertised as being included with Platinum membership, yet actually redeeming it has been incredibly difficult. I shouldn't have to repeatedly contact customer support or wait more than a month to receive a benefit that I'm already eligible for.

If Xfinity is advertising free Peacock Premium for Platinum members, the redemption process should actually work.

Can someone from Xfinity please look into my account and explain:

• Why I still can't claim the benefit
• Whether this issue has actually been fixed
• When I can expect to be able to activate Peacock
• Whether there is a direct way to manually apply the benefit to my account

I’ve been patient for over a month, but at this point it feels like I’m being advertised a benefit that I simply cannot use.

Xfinity, please fix this.