Visitor
•
1 Message
Still have problems with connectivity
My connection is getting dropped several times a day. I have been through trobleshooting on website, also connected on Reddit. Still crap -- several times a day. Please send new equipment.
[EDITED: Personal Information]
XfinityFrank
Official Employee
•
2K Messages
11 hours ago
Hi there, @user_80350c! Thanks for reaching out to us here on the Community Forum. Sorry to hear you've been having connection trouble. If you want to get a new modem, the quickest way to do that would be to bring your current device and power cord over to your local XFINITY store for an exchange. Locations and hours can be found here : https://www.xfinity.com/local/store-offers
Let us know if that works for you, or if you would like other options.
0
0