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user_6yaevj
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Sunday, August 30th, 2026 7:02 PM

Still Being Charged After Canceling Account

I canceled my account two months ago. Xfinity is still saying I owe money for this and last months internet. Internet that has been disconnected and is tied to an account that has been canceled for two months. The AI chat bot that runs customer service has been completely useless at resolving this issue. Its answers are completely nonsensical half of the time. This has been an incredibly frustrating experience.

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2 hours ago

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XfinityPeterH

Official Employee

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3K Messages

2 hours ago

 

user_6yaevj I would be wondering what was going on if I were in your shoes too. Our team is here for you. Please send us your full name and the complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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