Contributor
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216 Messages
Still a problem and no notification of a reply
I posted that I sign in, click on My Account, and get a black page with three little dots bouncing but nothing else happens. ComcastMorgan replied to ask about helping -- but I never received notification that anyone had replied, so the posting is now marked "Closed". Another Comcast customer also commented on having exactly the same problem as mine (we both have Firefox browsers), but no notification of that response, either. My settings say I should get notice of any replies or comments to my postings at an alternate email address that is active and working AND has always gotten notifications from Comcast. Notifications are no longer coming through to there, either.
Accepted Solution
Harry3667
Contributor
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216 Messages
4 years ago
Happy to say that I can now access my account info. I still get the black page and bouncing dots, but it does switch over to my account info within a short time. Case closed for me, I hope for that for others on that issue. I still receive no notifications (email) when there's been a comment or reply to my posting. Unless I happen to check back here, I have no idea of any answer from Comcast or anyone else.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
There are still a number of "Bugs" on the Comcast Site and forum (new computer programing company being used). A lot depends on which browser is being used.
Depending on browser used we see different problems. Some OE here will likely reply soon.
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Harry3667
Contributor
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216 Messages
4 years ago
I just happened to check back here and found your reply, MNtundraRET; thank you. I hope something is done about this soon. By the way, I found my way into my Comcast email account and found the replies to my first post on this under SPAM. Still no replies under my confirmed alternate email address. When something works (which it used to), I wish they'd leave things along. What good is Account Information when it can't be reached? Thank you again.
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