2 Messages
Steaming Device remove from my account
I have returned the Flexbox when I moved the internet from another address to my address about 3 years ago. Today I just changed the internet plan and I noticed that it is still in my account, I removed it. Xfinity asked me to return the flexbox again. Can someone help me? I do not want to charge anything again!!!!!!!!!!!!!!
help!
XfinityPeterH
Official Employee
•
2.7K Messages
2 years ago
@user_xi29z7 I would be reaching out if I were in your shoes too. We are here to help you. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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