Visitor
•
2 Messages
Stealing Money
I had paid my monthly service bill of $50 for the Month of December. I had moved two weeks later so I had stopped services for the last month to be December. Come to find out they had taken $78 from auto pay the next month. I had called to Get it refunded, but they stated that they couldn’t. I asked for a manager to deal with the problem for the representative to tell me that the manager cannot be spoken with. That to me is [Edited: "Profanity"]
because That is just saying, managers are lazy and not wanting to deal with it. If there is no one that can actually help with the situation and representatives don’t have the power to refund than what is the manager‘s role? I am not one to leave a review but I want to warn people of the money stealing crooks Xfinity as a company is. All the representatives lie just to get money from you. Highly disappointed with this company
XfinityJeff
Official Employee
•
579 Messages
6 hours ago
Good morning @user_8yqf06, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the final bill, but you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0