Hi @user_6eggr4, I would love to help you check the status of your new modem! Just for clarification are you just wanting to know whereabouts of where it is in the shipping process?
Got it, I'll need to dive into the account to review the order. Please send me a direct message with your full name and service address to get started. I'll be glad to help.
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EG
Expert
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111K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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90 Messages
3 days ago
Hi @user_6eggr4, I would love to help you check the status of your new modem! Just for clarification are you just wanting to know whereabouts of where it is in the shipping process?
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