Visitor
•
4 Messages
status of outage?
We've been over two weeks without service and over a week since the power was restored. The last communication I had from Xfinity was an email saying my service would be restored by February 5. The outage map for my area has not shown any change since the original storm. Can someone please give me some information?
XfinityJorge
Official Employee
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2.8K Messages
8 hours ago
Hi there! Thanks for using our Forums to contact us and we are here happy to look into this to make sure you are online. Can you send us a DM with your full name and address to get started? We are looking forward to working together again.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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