Stateside agent please

Online chat and overseas support has failed me after weeks of continuous conversations.  I would like a stateside agent to contact me.

The issue - On May 4th I tried ordering a new iPhone SE for my daughter.  I have been at my current address for 4+ years, but the address showed my old service address when I tried placing the order on my own. The order was sent to the old address and I’m being charged for it.  Timeline of everything below:

1. May 4th.  I contacted a chat agent to place the order for  me who assured me they updated the address and the phone was being sent to the updated address.

2. May 6th.  I received an email from xfinity telling me my order was shipping soon and that it was going to the old address.  I contacted xfinity and they said they submitted a reroute to FedEx.

3, May 8th.  I received an email from FedEx telling me the package was shipped and going to the old address.  I contacted FedEx to try to stop the delivery or have them allow me to pick up the phone instead of delivery.  They said they could not and I had to call you.  I called you, they said they submitted a stop delivery on my account and we placed a new order for a new phone to the correct address.

4. May 10th. I received an email from FedEx telling me my package was delivered and signed for at the old address.  I contacted xfinity to inform them that I never received the phone and they “opened a case” that was set to resolve on May 15th

5.  May 15th.  The phone is still on my account and I’m still being charged $17 a month for it even though I never received it.

6.  I have called or chatted with someone every day since, the phone is still on my account.  On one occasion after being on the phone with xfinity for 3 hours I was finally told I had to call FedEx.. what??!! I blew up, and I’m not proud of it.  My frustrations finally hit a tipping point.

7.  May 17.  After over an hour with chat support,  the conclusion was I would be refunded once the warehouse receives the phone… why would they receive the phone?  It was delivered to the wrong address, unless the person that signed for it is a good honest person, xfinity is never receiving this phone.

I have spent a total of 16 hours (at least) trying to resolve and prevent this issue from

ever even happening in the first place.  This phone is still on my account and I’m still being charged for it.  At this point I feel like I’m 

being treated like I’m trying to get away with something.  All I want is the phone removed from my account that was shipped to the wrong address because the agent that placed the order did it incorrectly.  Keep in mind, this is a phone that I never received.

my account number is [Edited: "Personal Information"].  The ticket number and all my contact info is there.  Please have a stateside agent contact me to resolve this.  I am beyond frustratedy at this point.  The hours alone that I’ve spent on this have cost me more than twice that of the phone.

thank you,

Jake