Visitor
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1 Message
Start Serviceability Check
Hi - I'd like to start a serviceability check on a new townhouse that is part of a new construction build in West Seattle, 98126. The address of my specific unit has not been recorded yet so I'm not able to request new service through the normal process online or with a customer service rep. I close on the property this week (May 1, 2026) and will move in starting Saturday, May 2.
XfinityJeff
Official Employee
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895 Messages
10 days ago
Greetings @user_tn7dkw, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance checking on the serviceability at your new address. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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