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user_mt359
1st Topic

Visitor

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2 Messages

Thursday, June 12th, 2025 3:10 PM

Sprinkler line cut

Our sprinkler line was cut when our cable was buried. I don’t have an option to direct message support.

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Updated 

16 days ago

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XfinitySara

Official Employee

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1.8K Messages

16 days ago

Hey there, @user_mt359! Thanks for coming to the Xfinity Community Forum with your damage concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what our team can do to help! While we do have access to submit tickets for these types of issues, you should also be able to submit one quickly and directly through the Xfinity Assistant. Have you tried that yet?

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user_mt359

Visitor

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2 Messages

It was wildly unhelpful. It seems to only have canned responses and doesn’t know how to handle my issue.

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16 days ago

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XfinityJorge

Official Employee

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2.3K Messages

 

user_mt359 Thank you so much for your response and we are sorry for the trouble that you had trying to get that secured. Please send us a DM with your full name and service address to get started. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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16 days ago

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