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KIT-KAT1
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11 Messages

Monday, August 5th, 2024 8:50 PM

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Spotty connections

My connections to some networks are spotty! I cannot post, make comments, like, etc. on Substack and  

I have lost some connections with Youtube!  Everything was fine yesterday morning but I'm having  problems with the internet today and yesterday afternoon!  Could it be the outside lines due to recent storms? Or something else?  Do I need new equipment or a new computer? Do I have to call Xfinity? Thanks.

Question

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Updated 

9 months ago

42

1

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XfinityRaf

Official Employee

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880 Messages

9 months ago

Good afternoon @KIT-KAT1. Are you having these issues on multiple devices? 

8

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KIT-KAT1

Frequent Visitor

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11 Messages

Not sure. I do have two computers but I have been using only my Chromebook lately! I would have to check my desktop. (Microsoft/Windows) But why are my buttons disappearing on Substack? I can't post, make comments, etc!

9 months ago

0

XfinityEmilyB

Official Employee

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2K Messages

@KIT-KAT1 I appreciate you keeping us posted and we'll stick with you here until we confirm that you have full access to the sites you use regularly. What troubleshooting steps have you already tried? You can find a helpful guide here if needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

KIT-KAT1

Frequent Visitor

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11 Messages

I have tried my settings. But maybe I need a new router? Or to reset my router? I'll have to have my son check out my router. I also watched a short Xfinity video on YouTube!  Some connections are spotty on YouTube and other networks! I am wondering if I was blocked on Substack? I had sent them an email message but it was blocked! How can I contact Substack without being blocked? 

9 months ago

0

XfinityEmilyB

Official Employee

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2K Messages

@KIT-KAT1 I appreciate you giving that a try. Please clear cache and cookies in your browser, close your browser, then reopen and let me know if you're seeing the same issue. If you need help clearing cache and cookies, let me know which browser you're using and I can send you instructions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

KIT-KAT1

Frequent Visitor

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11 Messages

I just cleaned out the cookies. It might be my Wi-Fi! Or the outside lines. We recently had a storm that knocked out the power! Now, it seems I'm having a problem with my emails! (can't get codes!). (error message) I give up! 

9 months ago

0

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