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user_oappyp
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Friday, January 24th, 2025 5:19 PM

Spoof call from Comcast

Just got a call from the Xfinity Number - 1-800-266-2278. Guy with an indian accent, calling me from a loud call center. Said something about my firewall being compromised. Asked me to go to the modem - he said he would send a signal to it.  I told him I don't see any blinking lights on the modem. He then asked me to go my PC and go to this website. I said I don't trust you, I'm calling Xfinity back. He said I am with Xfinity, I can provide your name and account number. I didn't relent and he swore and hung up on me. How is Xfinity allowing these spoof calls to happen?

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3 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

3 months ago

@user_oappyp

 

Thanks for reaching out to us, I would be concerned as well but I'm glad you did not release any of your private information. This link https://www.xfinity.com/support/articles/protect-yourself-phone-scams  has great information on scam calls and how to protect yourself.

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user_oappyp

2 Messages

That link is mainly for people who have Xfinity Mobile. What I have mainly is Xfinity Internet

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3 months ago

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XfinityArmand

Official Employee

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2.1K Messages

Thank you so much for that clarification @user_oappyp.  You are always more than welcome to reach out to our Customer Security Assurance team.  They are the team that handles online threats such as phishing. You can follow this link internetsecurity.xfinity.com/help/report-abuse to submit a report of your experience. 

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3 months ago

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