2 Messages
Speed not reflective of current plan
Hello,
I recently updated my plan to 2000Mbps, but it is not reflected in services within the app. It shows "Gigabit Internet. Download speeds up to 1.2Gbps" which was the speed from previous plan.
Tried to get a hold of an agent, but keep getting the runaround!
I have a multigig modem that is capable of 2.4Gpbs.
XfinityJanelle
Official Employee
•
1.2K Messages
4 days ago
Hi @dhdwinz Thank you for reaching out on the Xfinity Community Forums. I am happy to take a look for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0