Speaking to a live person

I am trying to get through on the customer service phone line and I need to speak to a live representative. How do I get to a real human, not the automated message?

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XfinityEricB

Official Employee

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2.4K Messages

2 months ago

user_hwjth8 What is the issue you are trying to reach an agent for on the phone?

1

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user_5b1e38

Visitor

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1 Message

no audio from tv or soundbar

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2 months ago

0

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user_fh8p0g

Visitor

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1 Message

2 months ago

3 techs have come to us, everytime they have not solved the problem. Now they have deleted some of my prepaid streaming

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XfinityMatthew

Official Employee

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552 Messages

Hello user_fh8p0g , We can certainly take a look at the account and see what is going on with missing streaming. What issue were the 3 techs coming out to the address to fix?

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2 months ago

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user_tywzzq

Visitor

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1 Message

I need to talk to a live person regarding my account. I have spent hours just trying to get a live person.

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30 days ago

0

XfinityArmand

Official Employee

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2.3K Messages

Hello there @user_tywzzq! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and happy to be of assistance. Please feel free to shoot us a private message detailing your concerns along with your info, and we will be glad to assist in any way that we can!

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

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30 days ago

0

Customer Service

user_hwjth8

Speaking to a live person

XfinityEricB

user_5b1e38

user_fh8p0g

XfinityMatthew

user_tywzzq

XfinityArmand

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