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user_hwjth8
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Tuesday, June 3rd, 2025 5:06 PM

Speaking to a live person

I am trying to get through on the customer service phone line and I need to speak to a live representative. How do I get to a real human, not the automated message? 

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13 days ago

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XfinityEricB

Official Employee

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2.3K Messages

26 days ago

 

user_hwjth8 What is the issue you are trying to reach an agent for on the phone?

 

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user_5b1e38

Visitor

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1 Message

no audio from tv or soundbar

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13 days ago

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user_fh8p0g

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1 Message

13 days ago

3 techs have come to us, everytime they have not solved the problem. Now they have deleted some of my prepaid streaming

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XfinityMatthew

Official Employee

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319 Messages

Hello user_fh8p0g , We can certainly take a look at the account and see what is going on with missing streaming. What issue were the 3 techs coming out to the address to fix?

 

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13 days ago

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