Speaking to a live agent

@user_nrffmh Sorry to hear about the trouble and the disconnect. We're happy to look into this for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I also need help after calling last week to fix one of my secondary email accounts that I use daily that's suddenly missing/unable to access.  I finally talked to a live person last week and eventually after a half hour said there's an outage for that email with no idea when it would be fixed.  It's now been four days and nothing is fixed.  I handle all my business contacts and resets on this account so being inaccessible is unacceptable.  The message is "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."  I think DMing your team might be best option to fix this.  If I need to start another forum topic to do this let me know.