Visitor
•
2 Messages
Speak with a Representative Regarding Call Log History
I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the last ninety (90) days. I need access to this information for legal purposes.
XfinityJorge
Official Employee
•
2.7K Messages
2 days ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0
XfinityJorge
Official Employee
•
2.7K Messages
2 days ago
Thank you so much for working with us over DM, and I am glad I was able to point you in the right direction to access those records. Our team is always available over this platform if you need anything else. Have a great day, and we appreciate you using our Forums.
0
0