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user_2adskr
1st Topic

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3 Messages

Sunday, May 11th, 2025 8:01 PM

speak with a live person

I have been on chat for more than seven hours. The agents keep changing and they cannot solve the problem or get a tech scheduled. How do I get to speak to a real live person on a phone line?

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Updated 

2 months ago

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EG

Expert

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111.7K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_2adskr

Visitor

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3 Messages

I was on a chat on Sunday for more than 7 hours. I was told a technician would come out at no charge. The technician came on Wed, May 14th and fixed some outside cables the Xfinity subcontractor installed INCORRECTLY and then he confirmed that I had fixed the install problem myself. Your "technical" people on the chat never suggested changing from WP3 to WP2 which is what I FIGURED OUT MYSELF.  I was told the tech visit was "no charge" but now I am being charged for the visit. I really do hate Xfinity with the white hot intensity of a thousand suns.

I 

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2 months ago

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XfinityAmandaB

Official Employee

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2.4K Messages

 

user_2adskr Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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XfinityBrianH

Official Employee

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1.5K Messages

2 months ago

 

user_2adskr You can reach us by phone at 1-800-XFINITY (1-800-934-6489) but we are capable of assisting you with most problems right here! Can you please provide us with a brief description of the issue you are having?

 

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l_knol

Regular Visitor

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2 Messages

2 months ago

I have been trying for 3 days to get help. The virtual assistant cannot solve my problem, and the phone bot keeps hanging up on me. PLEASE help!

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XfinityFrank

Official Employee

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1.5K Messages

Hi there, @l_knol! Sorry to hear you've had trouble getting assistance. What were you in need of help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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