1 Message
Speak to live person
How do I speak to a representative? I have detailed questions about my billing, and the AI system does not work. Tried calling two various numbers and it just offers to send me a text to talk to the AI assistant. I need to talk to a live person, please
XfinityJeniece
Official Employee
•
3K Messages
4 months ago
Hey there, user_aqe5ud, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to answer any of your questions today and I can assure you that you have reached a team of live experts on this platform.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_37evt7
1 Message
4 months ago
You are supposed to be taking my bill out of my Bank Card
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