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user_3p9y1a
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Wednesday, July 22nd, 2026 8:14 PM

Speak to an actual customer service agent

I need to speak to an actually customer services agent. Not AI. It’s is not helpful. Your website and phone numbers make that impossible. 

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1 hour ago

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XfinityChelseaB

Official Employee

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2.4K Messages

2 hours ago

Hello @user_3p9y1a, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What questions or concerns did you have?

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user_vdokma

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2 Messages

Why can we not connect the tv to xfinity right now?

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1 hour ago

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user_vdokma

Visitor

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2 Messages

We are trying to connect our TV but it won''t.  Just getting an error message.   Please help.

Thank you,

Rod [Edited: Personal Information]

(edited)

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1 hour ago

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XfinityDemitrius

Official Employee

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2.8K Messages

Hey @user_vdokma, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video service and set-top box. Could you please provide further detail pertaining to the issue at hand? What error code/message is being received? Did you recently obtain this set-top box and attempting to install it for the first time? What is the model of the set-top box? We hope to hear from you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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