Speak to a person at Xfinity

Hello @pamet1961 and thank you for joining us here on the Xfinity Support Forums--we're happy to have you here. I definitely understand the frustration of dealing with automated phone systems, I often have to work with them in my personal life for my other utilities. With higher than usual demand for assistance, we've implemented many self-service options through our 1-800-XFINITY number, though we always have agents on staff happy to answer your call if the self-service options do not resolve the issue.

Additionally, we have the option for someone to call you back, so you don't have to wait on hold. When you request a call back from Comcast in the My Account app, you select a time window and provide the phone number where you can be reached and we’ll call you. The agent that calls will have a record of your troubleshooting activities from the app and will walk you through some more steps to fix your service.

If you miss the call the first time, the agent will attempt to call back within a few minutes: Schedule a Callback

We also have agents and representatives online 24/7 through our Xfinity chat team on our website, as well as a full-time rotating staff on all our verified social media channels such as @XfinitySupport on Twitter, and Facebook: Xfinity Support - Contact Us

Our forums here are staffed with official employees as well who work as an extension of our Philadelphia headquarters. You can speak with our official employees (such as myself) through a private peer-to-peer messaging system where we will work to resolve any issue you may have, no matter how complex. I'll include information on how to send a peer-to-peer style chat below;

To send a peer-to-peer chat:

• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/2Ui7WmC
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. Any and all additional details relating to your concern help expedite the process. The messaging system remains active even if you have to step away, and you can access it at any time, this way you don't have to commit large parts of your day to speaking with us--I know how busy and hectic life can be.

We look forward to helping out however we can.

why  I am charge with Epix and High Definition  on my bill something I did not ask for {name and address}